Policy

Return And Exchange

Posted on by Admin
Azura works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
Read First: (Below is a few reasons you can’t return your item and cancel your order)
  • You have chosen the wrong size, wrong color, and wrong type of item.
  • Your order was placed in cooling off time.
  • The image quality is considered good.
The Process Of Operating System
  • Step 1: Customer place order
  • Step 2: Our process order and printing (1 – 5 days)
  • Step 3: Packing goods and delivery to the customer by USPS (7–15 business days in the USA) CAN I CANCEL MY ORDER?
We can only process cancellations for active campaigns. Contact our customer service or send us an email with your order details and we’ll issue you a full refund.
NOTE: We are unable to cancel orders once an offer has closed and the printing process has commenced. The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. For any changes, send us a note before production starts at contact@azurainc.com. Be sure to include your order number and details on the change to expedite processing it for you.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. WHAT IS YOUR RETURN POLICY?
Because our products are custom printed and unique to each campaign, they will only qualify for a refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.
Besides, please keep in mind that there will be around 3% – 5% of packages will get shipments problems such as broken during shipping, wrong items sent, lost by the post office.
If there’s an issue with your product, please email us at contact@azurainc.com or live chat with:
  1. Photo(s)/Video of the affected package and items(s).
  2. Your order number and/or the email address registered to the order.
  3. More details about the package that is relevant.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Note: *Customers are responsible for return shipping rates. WHEN CAN I REQUEST A REPLACEMENT ITEM?
Each product has to be inspected carefully before being delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
  • The product itself is flawed.
  • The quality of the printing is poor.
  • The final product is materially different than the design presented on our website.
  • The following information about the product is not the same as the order: type, size, color, and printing content. HOW DO I RETURN ITEMS?
If the customer would like to return the items we only accept returns of items if they meet all of the following conditions:
  • Within 7 days of receipt of your shipment
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Unwashed and Unworn
  • In the original packaging
After contact to contact@azurainc.com or our supporters and receiving our response with the returns eligible address, please do exactly the following instructions:
  • Pack all the returned items, along with a print off of your confirmation of purchase email.
  • Go to the local post office, or another courier, to ship the package to the address mentioned in the email.
Then please provide us with the tracking number from the post office or couriers. You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case. CAN I EXCHANGE FOR SWITCHING THE TYPE/SIZE/COLOR OF THE PRODUCT?
You can exchange the type/size/color of the products depending on the cooling time you set in our fulfillment app. If you are not satisfied with your purchase, please contact us via contact@azurainc.com. HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?
From start to finish, please give your refund/exchange 7-14 business days on domestic orders to get back to you. For Alaska, Hawaii, and Puerto Rico & International orders please allow 1-3 weeks for delivery.
Qualified refunds are processed immediately, but it may take up to 5 business days to appear on your statement depending on your method of payment. Once we have your item, we’ll send the exchange or qualify for a refund. CANCELLATIONS AND MODIFICATIONS
You can cancel or modify your order within the period of time you have set in our app.
Why? Because we are unable to cancel orders once an offer has closed and the printing process has commenced, we won’t be able to do anything about it until it arrives at your door in which case you’d send it back, and only then would we be able to process the refund.
Please be advised that cancellation or order modification requests to replace a prior, existing, or present order using promo codes are excluded from the cancellation policy.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us directly at contact@azurainc.com.
COUPON | PROMO | DISCOUNT CODES
  • Discount, promo or coupon codes are not applicable to prior, existing or pending orders.
  • Discounts cannot be converted to the cash value.
  • Discount codes cannot be used in conjunction with any other promos.
SUMMARY
  • Orders can be modified or canceled during the cooling-off time.
  • Discount, promo or coupon codes are not applicable to prior, existing, or pending orders.
  • Please be advised that once your item has been shipped, your order cannot be modified or canceled.
  • Errors made by customers when providing shipping details on their order(s) and missed parcel deliveries are excluded from the refunds policy, but be assured we’ll find a solution together to make it right for you in case it happens, because we live hectic lives and nobody is perfect, right? If you have any questions about these terms, please contact us at any time.

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