Policy
Refund
You will receive your refund within 5 business days. Please contact us if you notice it takes too long for the refund to reach you.
You will receive your replacement order confirmation within 5 business days. After that, please kindly allow us at most 5 more days of fulfillment before we can send you a new tracking number.
All transactions, including refunds, will be processed through our secured payment methods.
TO BE ELIGIBLE FOR A REFUND/REPLACEMENT, PLEASE MAKE SURE THAT:
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The product was received in the last 7 days.
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The product has the problems we describe below.
Important note:
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Since your order is custom printed just for you, we are not responsible for refunds or exchanges due to incorrect fit or preference issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Please make sure you refer to it first for the best fit.
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We typically DO NOT accept refunds or replacements due to customer mistakes such as: – Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct – Improper care, is damaged in use. – If you don’t like the products or refuse the delivery.
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Due to the variability of computer and printer settings, we cannot guarantee an exact 100% color match between the actual color printed and the color as seen on-screen for each order. Shirts may be 1-2 inches shorter/longer or wider/smaller than the announced size chart.
Order Modifications or Cancellation
You cannot modify or cancel your order. Once your order has been placed, you can contact us and request an order modification (such as a size/color change) or cancellation. After the cooling-off time, your order goes into production and cannot be modified anymore, except for your shipping address. Therefore, contact us as soon as possible.
Damaged/Incorrect/Low-quality Products
We guarantee to issue you a refund or a free replacement in the following situations:
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Printing quality (bad print, damaged print, wrong print, missing print) The product was damaged during transit. Azura will not be responsible for orders sued because of customer dissatisfaction or quality problems if the product quality still complies with Azura’s description published on the website.
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Faulty product before shipping/the product itself is flawed
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Product size not as expected (wrong size, smaller/bigger than size chart)
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Shipping problem (no update from the carrier, lost packages, shipping to wrong addresses)
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Wrong product received (design, size, color, quantity, product type, etc.)
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Packages lost after delivery will be offered a replacement instead of a refund
Please take a video when you open the package, or take a photo of the product in natural light with the label on the package to show the item’s incorrect, poor print quality, or damaged area of the item.
Due to the variability of computer and printer settings, we cannot guarantee an exact 100% color match between the actual color printed and the color seen on-screen for each order.
Orders Seized By Customs Due to Copyright And Trademark Claims.
Monetary Losses arising from orders seized by customs due to copyright and trademark claims are the responsibility of the seller. Azura is not liable for losses related to the seizure of goods by international customs regulations.
Returns
Since your product is custom printed just for you, we do not take returns. Please send us a photograph or a video showing the specific problem with the product and include the order number. As soon as we have confirmed it, we will issue you a refund or a replacement.
Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refund (if applicable)
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If you have not received your refund, please check your wallet balance first.
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If you’ve done all of this and you still have not received your refund yet, please contact us at contact@azurainc.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@azurainc.com and send your item to
THE ORDER HASN’T BEEN DELIVERED
If your item has not arrived within 35 days (US orders), or 60 days (Rest of the world orders) after having ordered, please contact us for a free replacement order or 100% fulfillment cost refund. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries).
Note: Please keep in mind that there will be around 3% – 5% of packages that will get shipment problems such as broken during shipment, wrong items sent, lost by the post office, stolen, customs, weather conditions, natural disasters, wars, and epidemics.
In the case where the tracking number has reported the successful delivery but the customer has not received the goods. We will process this complaint within 5-7 days.
Shipping
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To return your product, you should contact us for an address return.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions about the Term of Service should be sent to us at contact@azurainc.com.